Support Centre

Expert Multiplatform App Support
When You Need It

Search our docs, browse FAQs, or reach out directly — a real person on the D2A team will get back to you fast.

All systems operational
Avg first response: under 4 hours
🇮🇳 India support hours: Mon–Sat, 9 AM – 8 PM IST

Get in Touch

Pick Your Preferred Channel

No chatbots. No ticket black holes. Every message is read by a real member of the D2A team.

📧
✓ Most Popular
Email Support
Send a detailed message — attach screenshots, files, and context. Great for bug reports, billing queries, and anything needing a thorough written response.
🕐 Response within 4–8 hours (business days)
[email protected]
🖥️
Tracked
D2A Portal Ticket
For active project clients — raise a tracked support ticket directly from the portal. Linked to your project timeline, billing, and requirements board.
🕐 Acknowledged within 2 hours (Scale clients)
Open Portal →

Choose the Level of Support
Your Business Needs

All plans include access to the D2A Portal and a dedicated team. Scale up as your business grows.

Starter
4,999/mo
3,999/mo
For early-stage startups and solo founders who need basic ongoing support after launch.
Email support (8–24hr response)
Bug fixes (up to 3/month)
D2A Portal access
Monthly performance review
Minor UI updates (1/month)
WhatsApp direct line
Dedicated account manager
Feature development hours
Get Starter →

No lock-in. Cancel anytime.

Growth
12,999/mo
10,399/mo
For growing businesses that need fast response, feature work, and proactive technical guidance.
WhatsApp + Email (2–4hr response)
Unlimited bug fixes
D2A Portal + priority queue
Bi-weekly progress calls
5 hours feature development/month
UI/UX improvements (up to 3/month)
Performance & security monitoring
Dedicated account manager
Get Growth →

Most teams start here after launch.

Scale
29,999/mo
23,999/mo
For funded startups and businesses that need enterprise-grade support and ongoing development.
WhatsApp + phone (<2hr response)
Unlimited bug fixes + hotfixes
Dedicated account manager
Weekly strategy calls
15 hours feature development/month
Unlimited UI/UX updates
24×7 uptime monitoring + alerts
Quarterly roadmap planning session
Get Scale →

Custom enterprise pricing available.

All prices in INR. GST applicable. Contact us for custom enterprise plans or USD billing.


Getting Started with D2A Support

From first contact to live support — here's how onboarding works.

1
Submit Your Project Brief
Fill in the portal intake form with your idea, budget, and timeline. Takes under 5 minutes.
2
Free Strategy Call
A senior D2A engineer reviews your brief and schedules a 30-minute call to align on scope and stack.
3
Proposal & Agreement
We send a detailed proposal with milestones, timeline, and pricing. Sign off and we're underway.
4
Portal Access + Kickoff
You get your D2A Portal login, your team is assigned, and we start building on day one.

🟢 System Status

All D2A services are currently running normally. We proactively notify clients of any planned maintenance via WhatsApp and the Portal.

D2A Portal99.97% uptimeOperational
Client Apps (hosted)99.91% uptimeOperational
Firebase Backend99.99% uptimeOperational
Razorpay Integration99.88% uptimeOperational
Email / Notifications99.95% uptimeOperational

Response Time by Plan

Starter
8–24 hrs
Growth
2–4 hrs
Scale
< 2 hrs
Hotfix
< 1 hr

Response times are during India business hours (Mon–Sat, 9 AM – 8 PM IST). Scale clients receive 24×7 monitoring alerts.


Got Questions?
We've Got Answers.

What does Dreams2Apps actually do?+
Dreams2Apps is a full-service app development agency focused on multiplatform products — Web, Android, and iOS. We act as your Virtual CTO and dev team rolled into one: strategy, design, development, launch, and ongoing support. We build with Flutter and Firebase so your app ships faster and runs on every platform from a single codebase.
Can you really ship an app in 30 days?+
Yes — for MVP-scoped projects with clear requirements. The 30-day timeline applies to focused apps (one primary user flow, core features only). Complex platforms with multiple user roles, payment flows, and AI features typically take 60–90 days. We'll give you an honest timeline after your free consultation call.
Do I own the code after the project?+
100%. You own all source code, assets, and intellectual property from day one. We hand over clean, documented Flutter/Dart code, Firebase config, and all credentials at every milestone — not just at the end. There are no subscriptions or lock-in fees to keep your app running after we're done.
How do I track progress on my project?+
Through the D2A Portal. You get real-time access to your project milestones, task board, build previews, payment history, and a direct line to submit requirements or change requests. No more chasing updates over email — everything is visible in one place.
What's included in the support plans?+
Each plan covers ongoing bug fixes, performance monitoring, feature updates, and direct team access — at different response speed and volume levels. Starter covers basic email support and up to 3 bug fixes/month. Growth adds WhatsApp, 5 dev hours/month, and faster response. Scale gives you a dedicated account manager, 15 dev hours/month, phone support, and 24×7 monitoring.
Can I upgrade or cancel my support plan?+
Yes. You can upgrade at any time and it takes effect immediately (we prorate the difference). Downgrades and cancellations take effect at the end of your current billing cycle. There are no penalties or lock-in periods on monthly plans. Annual plans are non-refundable but can be paused for up to 2 months per year.
What payment methods do you accept?+
We accept all major payment methods through Razorpay — UPI (GPay, PhonePe, Paytm), debit and credit cards, net banking, and EMI for orders above ₹5,000. International clients can pay via Stripe (cards and bank transfers in USD/EUR). GST invoices are issued automatically.
Is GST applicable on your services?+
Yes. GST at 18% is applicable on all services. We are a GST-registered entity and all invoices include your GSTIN if provided during onboarding. Input tax credit (ITC) is available for registered businesses.
What tech stack do you use?+
Our primary stack is Flutter + Firebase for most projects — it lets us ship Web, Android, and iOS from one codebase fast. For more complex backends we use Node.js, Supabase, or PostgreSQL. For payments we integrate Razorpay (India), Stripe (international), and UPI. AI features use OpenAI, Gemini, or LangChain. All cloud infrastructure runs on Google Cloud or AWS.
Do you handle App Store and Play Store submissions?+
Yes. We handle the full submission process — signing, screenshots, metadata, store listings, and compliance requirements for both Apple App Store and Google Play Store. You need an active Apple Developer account (₹7,500/year) and Google Play developer account (₹1,700 one-time) — we'll guide you through setting those up.
Can you work with my existing codebase?+
Yes — we do code audits and take over existing projects. We'll review your repo, identify technical debt, and give you an honest assessment before starting. If the existing code is salvageable, we build on it. If it's faster to rebuild from scratch, we'll tell you upfront.
How do I sign an NDA with D2A?+
Just ask. We sign NDAs on request before any project discussion. Email us at [email protected] with the subject line "NDA Request" and we'll have a signed copy back to you within 24 hours. Your idea stays yours.

Still have a question that isn't answered here?

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